Using language in different ways is what I thought was
really interesting from this weeks readings. Language can do so many things,
and I am sure as many of us have experienced in our studies, can mean different
things to different people. From working in groups to writing a paper, language
can affect the way our audience perceives us. Recently in a sales management class
I was introduced to hard and soft words. These words can change the way a
customer will take what we are saying. This can make an interaction with our
client positive or negative. This would be the difference in saying we “are not
able to at this time…” (more positive connotation) or “no, we can’t” (more
negative connotation). Like the book says, emotions, body language, and even
the way words are put are all ways that we can affect the way a person hears
what we are saying. In a business setting it is important to be aware of how we
are communicating to others.
Hello sjsuFM,
ReplyDeleteI 100% agree with your post. Language and its use really dictate what people think we are trying to portray. Like you stated, "can mean different things to different people" this statement I believe is so true. When we say the word family to us we are thinking of something that we think everyone thinks of when they hear family, but in reality this word can mean positive or negative to any given person. It is hard to predict the reaction of someone in the audience because you sometimes do not know what has or is going on in their life. This is the tricky part of language and communication as whole. Once again great post!
Heisenberg
Hey,
ReplyDeleteI find your post very true and interesting! I work at a department where we constantly get the same questions asked and often have to be the bearers of bad news. While it does sometimes get overwhelming to have to answer some questions, it is very important to remember that you can avoid an unpleasant experience for you and your customer if you use the correct language (both verbal and non verbal). It’s sometimes easy to fall into the bad attitude that gets exuded from some of the customers, but you can not let that happen. Your language and body language needs to be welcoming and positive so that the customer wont prolong a negative situation.
-CesarCOMM41